Things are clearly winding down now. The carpentry has been partially completed - kitchen cupboards and also cupboards in the bathrooms are in, along with the marble worksurfaces. Further work has been completed to try to rectify the issues with the fireplace previously mentioned in other posts. It looks like it's almost there, although the gyprock still isn't covering the fireplace walls.
We were told over a week ago that the tiling would commence earlier this week. The only thing completed was the underfloor heating as far as we're aware, so hopefully tiling will be done before the end of next week, which signals the start of a 5 week shutdown. Still cannot get over the fact that the industry takes 5 weeks off. Most companies only provide for 4 weeks leave and that's for the entire year.
We received a letter from the owner of Alkira Homes last week. Our blog was brought to Alkira's attention by a (prospective?) customer. They noted that the posts could be damaging and harmful to their reputation and also in some instances defamatory. We're pretty sure that defamation involves false statements... we absolutely believe we haven't made any false statements in this blog and have asked us to note what they believe to be factually inaccurate.
They asked that we remove an email we copied in to one of the posts. The email did not contain any names (they were all removed), but we have now removed the email in good faith.
It's worth us noting for the record that everything we post we reasonably believe to be true, and everything written either reflects our opinion or a factual representation of things that have occurred. We responded to Alkira and noted that if they feel like anything does not reflect their view of the facts, we're happy to correct the blog.
We didn't go in to this process with any intent of giving people a hard time... we obviously want a smooth process and a good quality home. We've been very deliberate in posting good things along with the bad to ensure we're balancing the posts whilst also recording all events.
It's our opinion that if Alkira doesn't want a damaged reputation, they should focus on lifting their quality of customer service. They should also discontinue the practice of not righting their wrongs. As previously posted, after we paid thousands of dollars to draft various plans, we learned that their sales staff who had confirmed in writing that the build time would be 36 weeks had made a mistake as the actual build time would be 45 weeks. The cost to us in additional rent is substantial but Alkira refused to compensate us. There have been a few other smaller things which have frustrated us including an absence of an apology after they tried to claim thousands of dollars from us which they were not legally entitled to claim under our contract.
Anyway, we're hopeful everything will be smooth sailing from hereon in, and if it is we have every intention of noting so in our future posts. We really hope that we'll be in a position to write about a fantastic finished product which was completed way ahead of schedule!
We were told over a week ago that the tiling would commence earlier this week. The only thing completed was the underfloor heating as far as we're aware, so hopefully tiling will be done before the end of next week, which signals the start of a 5 week shutdown. Still cannot get over the fact that the industry takes 5 weeks off. Most companies only provide for 4 weeks leave and that's for the entire year.
We received a letter from the owner of Alkira Homes last week. Our blog was brought to Alkira's attention by a (prospective?) customer. They noted that the posts could be damaging and harmful to their reputation and also in some instances defamatory. We're pretty sure that defamation involves false statements... we absolutely believe we haven't made any false statements in this blog and have asked us to note what they believe to be factually inaccurate.
They asked that we remove an email we copied in to one of the posts. The email did not contain any names (they were all removed), but we have now removed the email in good faith.
It's worth us noting for the record that everything we post we reasonably believe to be true, and everything written either reflects our opinion or a factual representation of things that have occurred. We responded to Alkira and noted that if they feel like anything does not reflect their view of the facts, we're happy to correct the blog.
We didn't go in to this process with any intent of giving people a hard time... we obviously want a smooth process and a good quality home. We've been very deliberate in posting good things along with the bad to ensure we're balancing the posts whilst also recording all events.
It's our opinion that if Alkira doesn't want a damaged reputation, they should focus on lifting their quality of customer service. They should also discontinue the practice of not righting their wrongs. As previously posted, after we paid thousands of dollars to draft various plans, we learned that their sales staff who had confirmed in writing that the build time would be 36 weeks had made a mistake as the actual build time would be 45 weeks. The cost to us in additional rent is substantial but Alkira refused to compensate us. There have been a few other smaller things which have frustrated us including an absence of an apology after they tried to claim thousands of dollars from us which they were not legally entitled to claim under our contract.
Anyway, we're hopeful everything will be smooth sailing from hereon in, and if it is we have every intention of noting so in our future posts. We really hope that we'll be in a position to write about a fantastic finished product which was completed way ahead of schedule!
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