We stopped by the house a little earlier to see if the eaves had been finished yet. Great to see they're done!
This prompted us to ask ourselves if our expectations on communication have been unreasonable. After all we are paying for a fixed price and fixed term contract. there's nothing requiring Alkira to finish the build any sooner than the contract end date. And I'm sure the price is a lot lower than a custom build because they don't hire people to frequently contact clients.
The flip side in our mind is that i) through the sales process we were told that the project manager would 'hold our hands'; and that ii) this is the largest purchase we've made in our lives. Surely we can expect service that's a little better than that offered when you go to a high street retail store?!
Come on Alkira, step up and keep us posted on progress. It's a 2 minute email or phone call once or twice a week.
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