Closing out from the mention of the 0.2mm rain day claim from last week's update, we received a response confirming that the day would not be claimed for. Pretty blunt response, with no explanation as to why they were using invalid excuses... the response basically said they were just relaying what the site supervisor told them to, and that they didn't have time to look in to it so were just crediting it back from the goodness of their hearts... laughable.
Average week of progress from what we could see. Almost a full week of sunshine, but the final sections of roofing haven't been tiled. We were told at the start it would be tiled this week, so not sure what the hold up was.
There's a small section of exterior boarding in lieu of bricks (structural reasons I think) at the front of the property and that looks like that was finished off. Also, the aircon seems to have been partially installed in the ceilings and roofing. Finally, some fascia was installed.
We'll cover our issues with a tree which fell in a storm under a separate post once it's resolved either way in more detail, but just a mention of it now, given how typical the correspondence from Alkira was in terms of representing their highly average customer service levels. Briefly: a large tree fell in a storm and tore up our newly installed electricity pole. No damage to the house thankfully. We were told early on that we wouldn't have to worry as they had insurance. Then out of the blue we get this email:
Average week of progress from what we could see. Almost a full week of sunshine, but the final sections of roofing haven't been tiled. We were told at the start it would be tiled this week, so not sure what the hold up was.
There's a small section of exterior boarding in lieu of bricks (structural reasons I think) at the front of the property and that looks like that was finished off. Also, the aircon seems to have been partially installed in the ceilings and roofing. Finally, some fascia was installed.
We'll cover our issues with a tree which fell in a storm under a separate post once it's resolved either way in more detail, but just a mention of it now, given how typical the correspondence from Alkira was in terms of representing their highly average customer service levels. Briefly: a large tree fell in a storm and tore up our newly installed electricity pole. No damage to the house thankfully. We were told early on that we wouldn't have to worry as they had insurance. Then out of the blue we get this email:
[email removed at Alkira Home's request 07/12/14]
In summary, we're asked to pay thousands of dollars with no decent explanation, no call to explain and we are asked to only respond from one email address because it's too messy when we respond on each other's behalf and copy each other (I've lost count of how many people at Alkira we've had to liaise with along the way!!!).
We've reviewed our contract and it clearly states that they must have insurance which covers storm damage. Nothing in there about no cover for existing trees (surprise surprise). No detail above about why only part of the costs are covered, and no breakdown of the costs. We've responded noting that from our reading, there's nothing in our contract to suggest we're due to pay them anything. Let's see how we go....
We've reviewed our contract and it clearly states that they must have insurance which covers storm damage. Nothing in there about no cover for existing trees (surprise surprise). No detail above about why only part of the costs are covered, and no breakdown of the costs. We've responded noting that from our reading, there's nothing in our contract to suggest we're due to pay them anything. Let's see how we go....
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